Our claims statistics are more than just numbers. They represent real people with real stories who we are able to support because of you.
We paid £93.2 million more in 2019 than 2018
We paid over £731 million in individual protection claims in 2019.
On average thats £2m per day
We've helped over 15,433 customers.
For more information on our claims statistics by product and how we go further for our customers, download our summary here.
For more information about the people that play an important role in our claims process - our claims teams and advisers, download our magazine here.
*New claims admitted in 2019 and those already being paid before 1 January 2019 that continued to be paid in 2019
1. Cancer – 63%
2. Child funeral benefit - 14%
3. Stroke & Blindness both - 2%
We know that when your customers are making a claim, it's likely to be at a difficult point in their lives. This is why our dedicated UK claims handlers are trained for sensitivity.
Meet and hear real stories from real people.
Avril was diagnosed with APS in 2013 not long after she had taken out a policy with us. She successfully claimed on her FPIP policy, resulting in a payout.
Heidi’s remarkable story looks at her experience of not having cover. This feature will hopefully help advisers to talk openly and honestly to their customers on the reasons to consider critical illness cover.
Liam was diagnosed with MS last year aged 29. He explains why he took the policy as well as the shock of being diagnosed with MS. Liam talks about the excellent customer service he received from L&G while making a claim.
This website is designed to give professional financial advisers information and tools that they can use to help control and develop their business and should not be relied upon by private investors or any other persons.
