Our approach to valuations

Update: England lockdown

The Government have announced a third national lockdown that began at midnight on the 6 January 2021. Following advice from our valuation provider we're pleased to advise that physical valuations remain available during this lockdown and we'll continue to accept applications for properties.

Keeping your clients safe

Our number one priority is the health and safety of clients and the valuers who visit their homes. As part of the booking process, our valuation provider will carry out a risk assessment to check that it is safe to visit a property and that clients are happy to have a valuer in their home. Valuers will follow the Government guidance, wear the appropriate PPE throughout the valuation and take a number of precautions to minimise additional risk.

Most clients are opting for a physical valuation, but it may not necessarily be appropriate or possible for everyone - including if people in the property are shielding, high risk or isolating. In the event that your client would prefer a desktop valuation they can notify us when arranging appointment. Please note that when we calculate the amount we can lend, this will be based on 95% of the desktop valuation.

For more information about property valuations

Download our Guide to property valuations PDF size: 251KB